Welcome to Sinharaja Holiday. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or book our tours. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable laws. This policy applies to all visitors and customers who interact with our website and services. By using our website and services, you acknowledge and accept the practices described in this Privacy Policy. We reserve the right to update this policy at any time, and changes will be posted on this page with the updated effective date.
We collect your full name, email address, phone number, and payment details only when you make a tour booking through our website. We also collect the number of participants, preferred tour date, and any special requests you provide during the booking process. When you contact us directly, we may retain your message and contact details to respond effectively. We automatically receive basic technical information such as your IP address, browser type, and pages visited for site improvement and security purposes. All personal information is collected only for the purpose of providing and improving our tour services.
Your personal information is used to confirm and manage your tour booking and send you confirmation and tour reminders. We use your contact details to communicate important updates about your tour, such as meeting point, time changes, or weather related information. Payment information is processed securely through trusted third party payment gateways solely to complete your transaction. We may use your data to improve our website, services, and customer experience based on booking patterns and feedback. Your information helps us resolve any issues or inquiries you may have before, during, or after the tour.
We do not sell, trade, or rent your personal information to any third parties for marketing purposes. Your data may be shared with trusted service providers such as tour guides, transport companies, and payment processors only to fulfill your booking. All partners we work with are required to protect your information and use it only for the purpose of delivering the tour service. We may disclose information if required by law or to protect the safety and rights of our company, customers, or the public. No personal data is shared with any unrelated parties under normal circumstances.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through secure, certified payment gateways. Access to your personal data is restricted to authorized personnel who need it to operate and deliver our tour services. We regularly review and update our security practices to maintain the highest level of protection. While we take every precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to fulfill your booking and for legitimate operational and legal purposes. After your tour is completed, we securely store your data for a limited period to handle any follow up inquiries or refunds. You have the right to request access, correction, or deletion of your personal information at any time. You may contact us using the details below to exercise your rights regarding your data. We will respond to all legitimate requests promptly and in accordance with applicable privacy laws.
If you have any questions about this Privacy Policy or our data practices, please reach out to us:
Email: info@sinharajaholiday.com
Phone: +91 8438236279
Address: 70, Seasons Residency, Electronic City, Bengaluru, Karnataka 560100
Sinharaja Holiday offers curated short tours designed for travelers who want to explore more in less time. From heritage walks to rural adventures and wildlife safaris, we deliver meaningful travel experiences. Every journey is crafted to give you authentic moments and lasting memories.