Sinharaja Holiday is fully committed to preventing spam and maintaining the highest standards of ethical communication with our customers. This Anti-Spam Policy outlines our firm stance against sending unsolicited, bulk, or irrelevant messages to any individual. We only communicate with customers who have directly booked a tour or contacted us with a genuine inquiry. This policy applies to all forms of electronic communication including emails, SMS, and WhatsApp messages sent by our company. We strictly prohibit any form of spamming and take immediate action against violations of this policy.
We send messages only to individuals who have made a confirmed booking for one of our tours. All communication is directly related to the booked tour such as confirmation, reminders, updates, and meeting instructions. Customers who contact us first through our website or phone will receive relevant replies only about their inquiry. We never send promotional, marketing, or advertising messages without a prior legitimate business relationship. Every message we send serves a clear operational purpose connected to the tour service you have requested.
Sinharaja Holiday never purchases, rents, or uses third party email or phone number lists for any purpose. We do not participate in any form of list-sharing or data exchange with unrelated companies. All contact information in our system comes exclusively from customers who have booked or inquired directly with us. We maintain strict internal controls to ensure no external data is ever imported into our communication systems. Any attempt to introduce unauthorized contact lists will result in immediate termination of accessagment access.
Every message clearly identifies Sinharaja Holiday as the sender with valid contact information. All tour related messages are sent only during reasonable hours and in limited, necessary quantities. We never send repetitive, irrelevant, or excessive messages to any customer. Messages contain only factual information about your booking, itinerary changes, or safety updates. We immediately stop all communication once the tour is completed unless further assistance is requested.
Customers who receive any message they believe violates this policy are encouraged to report it immediately. We investigate every spam complaint within 24 hours and take appropriate corrective action. Any staff member or partner found sending unauthorized messages faces strict disciplinary measures. We cooperate fully with authorities in case of any reported spam or communication abuse. Repeated violations may lead to permanent termination of business relationships with involved parties.
Sinharaja Holiday maintains a zero tolerance approach toward any form of spamming activity. We continuously monitor all outgoing communications to ensure full compliance with this policy. Our reputation is built on trust and respectful communication with every customer. Protecting your inbox and phone from unwanted messages is our ongoing commitment. We regularly update our systems and training to prevent any possibility of spam originating from our company.
If you receive any unwanted message appearing to come from Sinharaja Holiday or have concerns about our communication practices, please contact us immediately:
Email: info@sinharajaholiday.com
Phone: +91 8438236279
Address: 70, Seasons Residency, Electronic City, Bengaluru, Karnataka 560100
Sinharaja Holiday offers curated short tours designed for travelers who want to explore more in less time. From heritage walks to rural adventures and wildlife safaris, we deliver meaningful travel experiences. Every journey is crafted to give you authentic moments and lasting memories.